Draft. This is not legal advice. Pending review by counsel.
Privacy notice
Draft dated 9 October 2026. This notice describes how Helpwing handles interview sessions and payments. It is not in force until counsel approves it.
Call audio is not stored
Call audio is not stored. Audio is streamed so a live session or mock interview can be transcribed while it is happening, and is then discarded. We do not keep a recording of the call.
Screenshots are not stored
Screenshots are not stored. An image used to answer a question during a session is used for that moment and is not kept afterwards.
Transcripts are off unless you opt in
Transcripts are off unless you opt in. If you leave that setting off, we do not keep a transcript of the call. If you turn transcripts on, they are yours, and you can delete them.
No card data is stored
No card data is stored by Helpwing. Card numbers, UPI PINs, and similar payment credentials are handled by our payment partner. We may keep a payment reference, the amount, and the status so we can deliver the minutes you bought and process a refund.
What you give us directly
When you create an account, we keep the email address or phone number you use to sign in, plus documents you upload such as a resume or job description. You can delete documents or your whole account from settings. Contact [email protected] for data requests.
Grievances
Privacy complaints go to [email protected]. We acknowledge a grievance within 48 hours and resolve it within 15 days. The grievance officer role is unfilled until incorporation. The process is on the grievance page.
Draft status
This is a draft privacy notice for counsel, written with India's Digital Personal Data Protection Act in mind. It is not legal advice. Do not publish it to a payment gateway until counsel approves the final text. The registered entity that will be named as the data fiduciary is still a placeholder on the contact page.